Effective Date: 2024-04-15

This Privacy Policy explains how Pixible (“we”, “us”, or “our”) collects, uses, and shares personal information when you access or use our services (the “Service”)—which include our website, dashboard, professional photo shoots, AI model fine‑tuning, and delivery of digital outputs. This Policy is an integral part of our Terms of Service. In the event of any conflict between this Privacy Policy and our Terms of Service, the Terms of Service shall prevail.

By using our Service, you confirm that you have read, understood, and agree to the collection, processing, and disclosure of your information as described in this Privacy Policy. If you disagree with any aspect of this Policy, please discontinue use of our Service immediately.

1. Key Principles

At Pixible, our data protection practices are guided by the following key principles:

• Transparency: We are committed to clearly communicating what data we collect, why we collect it, and how it is used.
• Purpose Limitation: We collect and process data only for specified, explicit, and legitimate purposes.
• Data Minimization: We only collect the data necessary to deliver and improve our Service.
• Accuracy: We take reasonable steps to ensure your data is accurate and kept up-to-date.
• Storage Limitation: We retain personal data only as long as necessary to fulfill our purposes or as required by law.
• Security: We implement appropriate technical and organizational measures to protect your data.

2. Definitions and Scope

For the purposes of this Policy, the following definitions apply and correspond exactly with those set out in our Terms of Service:

• Inputs: All data and materials that you submit or upload to the Service.
• Outputs: The digital content delivered by processing your Inputs through our Underlying Technology.
• Fine-Tuned Model: The customized AI model trained on an individual high-quality training dataset. Pixible retains all intellectual property rights in the Fine-Tuned Model.
• Underlying Technology: The proprietary systems, software, algorithms, and processes enabling the Service. All improvements and enhancements remain the exclusive property of Pixible.

This Privacy Policy applies to all users of our Service, including those taking part in professional photo shoots and accessing custom-generated outputs via our dashboard.

3. Data We Collect

We collect personal and technical data necessary to operate, enhance, and secure our Service. Below is a detailed, itemized list of the data categories we collect:

3.1 Personal Data You Provide Directly

When you interact with our Service, we may collect:

• Account Information:
  • Registration Data: Your full name, email address, and any other details provided during account creation.
  • Profile Data: User preferences, profile photos, and additional details you add to personalize your account.
• Photo and Video Inputs:
  • Professional Photo Shoots: All images and videos captured during scheduled professional sessions.
  • User Uploads: Any photos, videos, or other media you directly upload for model training or creative projects.
• User-Provided Content:
  • Captions, tags, project titles, and any descriptive information provided alongside your inputs.
• Communications:
  • Emails, support messages, feedback forms, or other correspondence with our customer support or account management teams.

3.2 Data Collected Automatically

We also gather technical information automatically as you interact with our Service:

• Device and Technical Information:
  • Details regarding your device type, operating system, and browser type and version.
  • Your IP address, which may be used for location-based customization and fraud prevention.
• Usage Data:
  • Records of your interactions with our Service, including log-in times, usage frequency, navigation patterns, and dashboard activity.
• Cookies and Tracking Technologies:
  • See Section 4 for detailed information on cookies and how we use tracking technologies (this section is expanded below).

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and ensure the effective operation of our Service. Specifically, we employ:

• Essential Cookies:
  • These are necessary for the basic functioning of our Service, such as session management and authentication.
• Analytics Cookies:
  • These cookies help us collect information about how users interact with the Service, enabling us to improve its performance and functionality. Data collected may include pages visited, time spent on the site, and interactions with specific features.
• Marketing Cookies:
  • When you have opted in, these cookies may be used to deliver targeted advertising and promotional content that aligns with your interests.
• Control and Opt-Out:
  • You can manage your cookie preferences through your browser settings or via our cookie banner on the website. Please note that disabling essential cookies may affect the Service’s functionality.
• Additional Information:
  • For further details on the cookies we use and how we process your data through these technologies, please refer to our Cookie Policy [link if available].

5. Legal Bases for Processing

We process your personal data on one or more of the following legal bases:

• Performance of a Contract:
  • To provide you with the Service and fulfill the contractual obligations outlined in our Terms of Service.
• Legitimate Interests:
  • To manage and improve the Service, ensure its security, and conduct internal analytics and research.
• Consent:
  • For certain processing activities, such as sending you marketing communications, we rely on your explicit consent. You can withdraw your consent at any time.
• Compliance with Legal Obligations:
  • To meet our legal responsibilities, including tax, audit, or law enforcement requirements.

This explicit breakdown of legal bases is provided to help you understand why we process your data and how we remain compliant with applicable data protection regulations.

6. How We Use Your Information

While we do not itemize a purpose for every single data category, our overarching purposes for processing your data are as follows:

• Service Provision and Enhancement:
  • Your Inputs (photos, videos, etc.) are used to fine‑tune your custom AI model and deliver requested Outputs. Technical data and usage logs help maintain and optimize our dashboard.
• Account Management and Communications:
  • Your contact information is used to manage your account, send notifications, and address support inquiries.
• Operational, Security, and Legal Compliance:
  • Data processing supports internal security measures, fraud prevention, and the fulfillment of legal obligations.
• Analytics and Research:
  • Aggregated and anonymized usage data is used for internal research to improve our Service.
• Marketing Activities:
  • With your consent, your email may be used to send you marketing communications or promotional offers.

7. Data Retention and Deletion

7.1 Retention Periods

• Inputs:
  • These inputs are retained only as long as necessary to deliver the Outputs.
• Delivered Outputs:
  • Outputs stored in your account dashboard remain accessible for 30 days.
• Account Information and Transactional Data:
  • Retained as long as your account is active. Following deletion of your account, such data will be maintained only for the period required by applicable law (for legal, financial, or audit purposes).
• Backup and Legal Hold Data:
  • In addition to active data, certain backups may temporarily retain your information as part of our disaster recovery procedures. These backup copies are maintained only for a limited period and will be securely destroyed or anonymized once no longer needed.

7.2 Deletion Requests

• Full Account Deletion:
  • You may request the deletion of your entire Pixible account via mail. Deletion triggers the removal of all associated personal data within the designated timeframe.
• No Partial Deletion:
  • Individual Inputs (such as single photos or videos) cannot be deleted independently from your account.
• Data in Backups:
  • Please note that data retained in backup storage for continuity or legal compliance may persist for a brief period before complete deletion.

8. Data Sharing and Third-Party Interactions

We share personal data only when necessary to operate our Service or comply with legal obligations:

• Service Providers:
  • Replicate (https://replicate.com/) – Used as part of our training process to fine-tune AI models.
  • InstaSD (https://www.instasd.com/) – Utilized for hosting a portion of our Underlying Technology for delivering Outputs.
  • OpenAI (https://openai.com/) – Employed for our prompt optimization technology.
  • Supabase (https://supabase.com/) – Provides backend hosting services for our Underlying Technology.
  • Vercel (https://vercel.com/) – Used for frontend hosting of our platform.
  • Amplitude (https://amplitude.com/) – Powers the analytics functions within our Underlying Technology.
  • Google Drive (https://drive.google.com/) – Employed for data storage as part of our technical systems.
• Third-Party Policies:
  • Any information shared with these providers is governed by their privacy policies. We encourage you to review these policies for further details.
• Legal Compliance:
  • Data may be disclosed to comply with legal requirements, court orders, or to protect against fraud.
• Business Transactions:
  • In the event of a merger, acquisition, or sale, your data may be transferred to the new entity, which will be bound by this Privacy Policy.
• Data Sale:
  • Pixible does not sell or rent your personal data to third parties.

9. Cross-Border Data Transfers

If your personal data is transferred or stored outside the European Economic Area (EEA), we take appropriate measures to ensure that your data is safeguarded in accordance with applicable data protection regulations. These measures may include:

• Standard Contractual Clauses (SCCs):
  • We may use SCCs as approved by the European Commission to secure data transfers.
• Adequacy Decisions:
  • In cases where your data is sent to jurisdictions with an adequacy decision from the European Commission, we ensure similar levels of protection.
• Additional Safeguards:
  • Our third-party service providers are required to implement appropriate technical and organizational measures to protect your data during cross-border transfers.

10. User Rights

Under applicable data protection laws (e.g., GDPR), you have the following rights regarding your personal data:

• Access:
  • Request a copy of the personal data we hold about you.
• Correction:
  • Request correction of any inaccurate or incomplete information.
• Deletion:
  • Request deletion of your personal data, noting that deletion is available only through full account deletion.
• Portability:
  • Receive your data in a structured, machine-readable format for transfer to another service.
• Objection and Restriction:
  • Object to, or request restrictions on, certain processing activities.
• Withdrawal of Consent:
  • Withdraw consent for processing that is solely based on your permission.
• Complaint:
  • Lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, please contact us at:

Email: office@pixible.ai

We may ask for identity verification to process your request securely.

11. Security

At Pixible, protecting your data is a priority. Our security measures include:

• Encryption:
  • Data is encrypted during transmission (via HTTPS) and, where applicable, while stored.
• Access Controls:
  • Access to personal data is limited to authorized personnel who need it to perform their duties.
• Monitoring and Audits:
  • Our systems undergo regular security monitoring and audits to identify and mitigate vulnerabilities.
• User Responsibility:
  • You are responsible for keeping your account credentials secure. Please notify us immediately if you suspect any unauthorized access.

While we use industry‑standard security practices, no system is entirely immune to risk. Therefore, while we strive to protect your data, we cannot guarantee absolute security.

12. Policy Updates

We continuously review and update this Privacy Policy to reflect current practices and legal requirements. If we make material changes:

• Notification:
  • We will notify you via email and/or a prominent notice on your dashboard prior to the changes taking effect.
• Effective Date:
  • The updated Policy will display a new “Effective Date.”
• Continued Use:
  • By continuing to use our Service after any changes, you agree to the revised Policy.

13. Children’s Privacy

Our Service is not intended for individuals under 13 years of age. We do not knowingly collect personal data from children under 13. If we discover that we have inadvertently collected such data, we will promptly delete it.

14. “As Is” Disclaimer and Limitation of Liability

The Service is provided “as is” and “as available,” without any warranties, express or implied. Pixible does not guarantee uninterrupted or error‑free Service operation, nor the absolute security of data. This Privacy Policy does not alter or expand the limitations of liability stated in our Terms of Service. In any conflict between this Policy and the Terms, the Terms shall prevail.

15. Governing Law and Conflict Resolution

This Policy is governed by and construed in accordance with the laws of Austria. Any disputes or claims arising from this Privacy Policy, except for those specifically concerning privacy practices, shall be resolved in accordance with the dispute resolution provisions in our Terms of Service. For privacy-related issues, you may also seek recourse through your local data protection authority.

16. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at:

Email: office@pixible.ai